Description
- Respond to and resolve service desk tickets in line with SLA targets;
- Troubleshoot application errors, performance issues, and user problems;
- Escalate unresolved or complex incidents to the Senior Analyst or Supervisor;
- Perform routine system checks, monitoring, and preventative maintenance;
- Conduct initial analysis of incidents to identify root causes;
- Document issue resolutions and maintain accurate records in the ticketing system;
- Provide clear and professional communication to end-users regarding system incidents, updates, and resolutions;
- Offer guidance to users on correct system usage and basic troubleshooting steps;
- Escalate recurring user concerns and highlight training needs to the Supervisor;
- Provide onsite support for project upgrades and rollouts;
- Support testing activities on upgrades and projects where applicable;
- Work closely with Senior Analysts, Supervisors, and vendors to resolve escalations;
- Support handover activities from project teams into operations, including testing and documentation;
- Participate in team stand-ups and contribute to continuous improvement initiatives;
- Basic understanding of service desk practices and SLA management.
Requirements
- Grade 12 or Equivalent (Essential);
- Diploma or Certificate in IT, Computer Science, or related field (Advantageous);
- 1 years’ experience in IT or System Support environment (Essential);
- Experience on Support Desk (Essential);
- Willing to work overtime where required;
- Standby duties are required.
Personal Attributes:
- Professional;
- Integrity;
- Reliable and dependable;
- Collaborative team player with a proactive mindset.
Application guideline:
- Email applications will not be accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
APPLY HERE
Closing Date: 30 April 2026