Job Summary: We are seeking a Remote Network Support Technician to provide day-to-day technical support and maintenance of organizational network systems, desktop environments, and cloud services. This role is vital in ensuring the reliability, performance, and security of network infrastructure and IT services across the organization. The ideal candidate will possess a strong foundation in networking principles, effective troubleshooting skills, and the ability to provide technical assistance to internal users with professionalism and clarity.
Ideal Candidate: The ideal candidate is a proactive, tech-savvy problem-solver who can work independently and collaboratively in fast-paced environments. They are passionate about learning new technologies and possess strong customer service skills to support end users remotely. They are detail-oriented, analytical, and organized, with the ability to prioritize tasks and communicate technical issues in simple terms.
Key Responsibilities
- Provide remote support and troubleshooting for desktops, laptops, mobile devices, printers, and peripheral devices.
- Diagnose and resolve hardware, software, and network-related issues in a timely manner.
- Maintain and support routers, switches, firewalls, and other network devices.
- Set up and configure Windows Servers, workstations, and network equipment.
- Monitor system performance, conduct regular maintenance, and perform routine system updates and patches.
- Install and maintain software applications including SaaS platforms such as Microsoft 365 and Google Workspace.
- Manage user accounts and access permissions in Active Directory and other systems.
- Support cloud-based services including Microsoft Azure and virtual desktop environments.
- Troubleshoot issues related to IP surveillance systems and screen-sharing/remote support tools.
- Document issues, resolutions, and system configurations accurately using a ticketing system.
- Collaborate with team members and vendors to resolve escalated network issues and project tasks.
- Provide technical guidance and training to end users when needed.
- Ensure compliance with internal IT policies and industry best practices.
- Participate in network planning, upgrades, and documentation efforts.
Skillset And Background
- Bachelor’s degree preferred
- Professional certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA) preferred
- Minimum of two years of prior IT experience
- Solid understanding of network fundamentals, such as TCP/IP, OSI model, routing protocols, subnetting, VLANs, and DNS
- Familiar with various network technologies and standards, such as Ethernet, Wi-Fi, VoIP, and VPN
- Able to work with different network operating systems and platforms, such as Windows Server
Technical Knowledge
- Strong understanding of network protocols and fundamentals:
- TCP/IP, OSI Model, routing protocols, VLANs, DNS, DHCP, subnetting, VPN
Proficiency With
- Routers, switches, firewalls, wireless access points
- Windows Server and Active Directory
- Remote desktop support tools and screen-sharing software
- Network surveillance systems (e.g., IP cameras, NVRs)
- SaaS applications: Microsoft 365, Microsoft Azure, Google Workspace
- CRM platforms: Microsoft Dynamics 365, ACT, or similar
Familiarity With
- VoIP systems, Ethernet, Wi-Fi standards, cloud-based infrastructure
- Backup and disaster recovery tools
- IT ticketing systems and documentation processes